Pipelign™ Cancellation & Refund Policy

Effective Date: 06/02/2026

By purchasing or subscribing to Pipelign™ services, you acknowledge and agree to the terms of this Cancellation & Refund Policy.

Subscription Terms and Billing

Pipelign™ offers month-to-month subscriptions for our AI Employee, Smart Website (Starter), and Business Suite plans. All subscriptions automatically renew unless canceled prior to the renewal date.

• Billing occurs in advance on a recurring monthly or annual basis depending on your selected plan.
• You authorize us to charge your designated payment method on each renewal date.
• All prices are listed in U.S. dollars. Applicable taxes will be added based on your billing location.

Trial Period and Initial Cancellation

• Eligible new subscribers receive a 14-day trial period starting from the date of initial purchase.
• During the trial, you may cancel for a full refund of subscription fees by contacting [email protected] or through your account settings.
• Setup/onboarding fees are non-refundable, even during the trial, as they cover immediate configuration work.
• After the 14-day trial expires, the subscription converts to a paid plan and follows standard cancellation rules.

Cancellation Process

• You may cancel your subscription at any time via your account dashboard or by emailing [email protected].
• Cancellation takes effect at the end of the current billing period.
• Access continues until the end of the paid period.
• We do not provide prorated refunds or credits for partial months after the trial period.

Refund Eligibility

Refunds Are Provided Only In These Cases:

• Cancellation during the 14-day trial period (subscription fees only).
• Service unavailability exceeding 72 continuous hours due to our verified technical fault (prorated credit or refund may be issued at our discretion).

No Refunds Are Issued For:

• Any paid subscription period after the trial.
• Unused features, time, or early cancellations.
• Setup fees, customization, or third-party integration charges.
• Cases where access has been granted or any service has been used.

Service-Specific Notes

• AI Employee, Smart Website, and Business Suite Plans: Follow the general subscription and trial rules. Due to immediate value of automation setup, AI training, website deployment, and CRM integration, sales are final after the trial.
• Custom Add-Ons or One-Time Services: Non-refundable once work has commenced or deliverables are provided.

Exceptions and Special Circumstances

We review exceptional cases (e.g., verified prolonged outages or documented billing errors) on a case-by-case basis. Approval is at Pipelign™’s sole discretion. Submit requests in writing to [email protected] with supporting details.

Refund Processing

• Approved refunds are issued to the original payment method.
• Processing typically takes 5–10 business days.
• Non-refundable portions (setup fees, transaction costs) may be deducted where applicable.