Pipelign™ Terms of Service

Pipelign™ Terms of Service

Effective Date: 06/02/2026

Key Summary

These Terms of Service govern your access and use of Pipelign™ SaaS platform (operated by Shanrock LLC). By using our services, you agree to these terms, including auto-renewing subscriptions, AI feature limitations, and acceptable use rules. We provide the Service “as is” with clear limitations of liability. You can cancel subscriptions anytime before renewal. Review our Privacy Policy for data practices.

Acceptance of Terms

Welcome to Pipelign™ (the “Service”), a product of Shanrock LLC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the Website at https://www.pipeligniq.com and all related products, features, and services (collectively, the “Services”).

By accessing or using the Services in any way—including browsing, creating an account, or subscribing—you agree to be bound by these Terms. If you do not agree, you must not use the Services.

Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and not a competitor using the platform for competitive analysis. By using the Services, you represent that you meet these requirements.

Modifications

We may update these Terms at any time. Material changes will be notified. Continued use after updates constitutes acceptance. Check this page periodically.

Artificial Intelligence (AI) Features

Pipelign™ includes AI-powered tools such as chatbots, voice assistants, predictive automations, and content generation.

  • AI Disclosure: We clearly indicate when you are interacting with AI rather than a human. You may request human assistance at any time.
  • Limitations & Disclaimers: AI responses are for general informational purposes only and may be inaccurate or incomplete. They do not constitute professional, legal, financial, or medical advice. Verify critical information independently.
  • User Responsibilities: Use AI features responsibly and lawfully. Do not misuse, attempt to bypass safeguards, or rely on AI for high-stakes decisions without verification.
  • Ownership of AI Content: AI-generated content is owned by the Company. You receive a limited, non-exclusive license for internal business use. Resale or redistribution requires written permission.

Limitation of Liability for AI: To the fullest extent permitted by law, we disclaim liability for any decisions or outcomes based on AI-generated content.

Accounts and Access

To access certain features, you must create an account with accurate information. You are responsible for maintaining the confidentiality of your credentials and all activity under your account. Notify us immediately of any unauthorized access.

We reserve the right to suspend or terminate accounts at any time for violations of these Terms or for any other reason.

Subscriptions and Payment Terms

Auto-Renewal and Billing

Subscriptions automatically renew at the end of each billing cycle unless canceled. You will be charged using the payment method on file. We comply with ROSCA and provide clear pre-renewal notices.

Cancellation

You may cancel your subscription at any time via your account settings or by emailing [email protected]. Cancellation must occur before the next billing cycle to avoid charges. Access continues until the end of the current paid period (no pro-rated refunds unless required by law).

Pricing and Changes

Prices are listed at checkout and may change with notice. Continued use after price changes constitutes acceptance. All payments are processed securely via third-party providers (we do not store full payment card details).

Refunds

See our separate Cancellation & Refund Policy for details. Generally, subscriptions are non-refundable except where required by law.

Acceptable Use and Prohibited Activities

You may use the Services only for lawful, authorized business purposes. The following is strictly prohibited:

  • Violating any laws, regulations, or third-party rights (including privacy and intellectual property)
  • Sending spam, unsolicited communications, or violating anti-spam laws (CAN-SPAM, TCPA)
  • Impersonating others or misrepresenting affiliations
  • Harassing, harming, or collecting data from minors
  • Interfering with platform operations, reverse engineering, scraping, or hacking
  • Uploading malware, viruses, or harmful code
  • Using AI features for unlawful, harmful, or misleading purposes
  • Building a competing service

We may investigate, suspend, or terminate accounts for violations and remove offending content.

Intellectual Property

All content, software, designs, and materials in the Services are owned by Shanrock LLC or its licensors and protected by copyright, trademark, and other laws. You receive a limited, revocable, non-exclusive, non-transferable license to use the Services for internal business purposes during your subscription. You may not copy, modify, distribute, reverse engineer, or create derivative works without prior written consent.

User Content

You retain ownership of content you upload but grant us a worldwide, non-exclusive license to use it to provide and improve the Services. You are responsible for ensuring your content complies with applicable laws and does not infringe third-party rights.

White-Labeled CRM and Third-Party Services

Pipelign™ is powered by white-labeled third-party infrastructure (e.g., GoHighLevel). We are not responsible for third-party outages, changes, or issues. Your use is also subject to their terms where applicable.

SMS/Text Messaging

By using our SMS features, you agree to comply with all applicable laws (TCPA, etc.). You must obtain proper consent from recipients and honor opt-outs. Message and data rates may apply. Reply “STOP” to unsubscribe.

Privacy

Your use of the Services is governed by our Privacy Policy, which is incorporated by reference. By using the Services, you consent to the collection and use of information as described therein.

Disclaimers and Limitation of Liability

The Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind. We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, the Company and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. Our total liability shall not exceed the amounts you paid to us in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Shanrock LLC, its affiliates, and service providers from any claims, damages, losses, and expenses (including legal fees) arising from your use of the Services, violation of these Terms, or your content.

Termination

We may suspend or terminate your access at any time for any reason. You may cancel your subscription as described above. Provisions that by their nature should survive (IP, liability, indemnification, etc.) will continue after termination.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles. Any disputes shall be resolved exclusively in the state or federal courts located in Florida. You waive any objections to venue or jurisdiction.

Class Action Waiver: Disputes must be brought on an individual basis; class actions are waived.

General Provisions

  • These Terms, together with our Privacy Policy and any other referenced agreements, constitute the entire agreement.
  • If any provision is unenforceable, the remainder remains in effect.
  • No waiver of any breach constitutes a waiver of any other breach.
  • We comply with applicable export control laws.